Privacy Policy

How we use and share information

We use personal information for purposes connected with providing and managing gambling services, operating the website and meeting our responsibilities to players and the wider community. Depending on the circumstances, these purposes may include:

• Creating, maintaining and administering your account.
• Confirming your identity, age, eligibility and account ownership.
• Processing deposits, withdrawals, wagers and other requested transactions.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Providing customer support, responding to questions and resolving complaints.
• Monitoring website performance and improving features and usability.
• Applying responsible gambling processes and identifying activity that may require attention.
• Sending service messages, account notices, security alerts and other essential communications.
• Sending promotional communications where permitted and where the required consent or another lawful basis applies.
• Meeting legal, regulatory, court, tax, accounting, security and other official requirements.
• Protecting the rights, safety, property and systems of players, the website and service providers.

We may combine information from different parts of the service where reasonably necessary for these purposes. Marketing is not a condition of using core account services. You can choose not to receive promotional communications, although you may still receive important operational or security messages about your account.

Sharing information with service providers

Information may be shared with service providers that help operate the website or deliver services. These providers may support payment processing, identity verification, fraud monitoring, technology, hosting, communications, customer support, analytics or security. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to meet legal or official requirements, respond to valid requests, protect users or investigate suspected fraud, crime, security incidents or breaches of applicable terms. We do not sell personal information as a general commercial product. Where information is handled across borders, we take reasonable steps to support appropriate protection and lawful handling.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed and withdrawing consent to marketing communications.

How to make a request

To exercise a data right or ask a privacy question, contact support@mrpuntercasino.wtf. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity or ask for additional information before releasing, changing or deleting personal information. This protects accounts and helps prevent unauthorised requests.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable limits.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask us to remove personal information that we no longer need or that may be eligible for deletion.
• Marketing consent: ask us to withdraw consent to promotional communications or use the unsubscribe option in a marketing message.

A deletion request or withdrawal of marketing consent may not affect information that must be retained for legal, security, fraud prevention, dispute resolution or account administration purposes. It may also not remove service messages necessary to operate or secure your account. We will consider requests fairly, explain relevant limitations where appropriate and take reasonable steps to keep information accurate.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically so they remain informed about how information is handled.